Refund & Return Policy
Last Updated: October 21, 2026
Thank you for shopping with SkillCity Hairs. We take great pride in the quality of our hair extensions, closures, frontals, and wigs.
1. General Policy (Final Sale on Hair)
Due to federal health, safety, and hygiene regulations, all sales on human hair extensions, wigs, closures, frontals, and hair care products are final once they have been opened, unspooled, washed, colored, or manipulated.
We do not offer refunds or exchanges for change of mind or once the product has been altered from its original condition.
2. Eligibility for Returns or Exchanges
We only accept returns or exchanges under the following strict conditions:
- Timeframe: You must contact us within 3 days of receiving your package to report an issue. Requests made after this window will not be accepted.
- Unused & Unaltered: The hair must be in its exact original condition—unworn, unwashed, unbleached, un-dyed, and with all original ties/tags attached.
- Lace Intact: For closures and frontals, the lace must not be cut or customized in any way.
- Original Packaging: The product must be returned in its original product packaging and shipping box.
3. Incorrect or Defective Items Sent by Us
We carefully inspect all hair before it ships out. However, if we made a mistake and sent you the wrong item, texture, length, or a verified defective product:
- Please notify us within 48 hours of delivery with clear photos or videos of the issue.
- We will cover the return shipping costs and arrange for a replacement or a full refund once the incorrect item is received and inspected by us.
4. How to Initiate a Return or Exchange
If your item meets the strict eligibility criteria outlined in Section 2:
- Send an email to Skillcityentrepreneur@gmail.com or a message via WhatsApp at +234-806-9139-435 with your Order Number and reason for the return.
- Wait for our customer support team to review your request and provide you with return instructions and the return address.
- Ship the item back using a trackable shipping service. Customers are responsible for paying all shipping costs associated with returning or exchanging an item (unless the error was made on our part).
5. Refunds (If Applicable)
- Once your return is received and inspected, we will send you an email to notify you whether your refund has been approved or rejected.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (or via Selar's payout system) within a certain number of days.
- Shipping fees are strictly non-refundable.
6. Exchanges
- We only replace items if they are defective, damaged upon arrival, or if we sent the incorrect item.
- If you wish to exchange an eligible item for a different length or texture (subject to stock availability), you will be responsible for any price differences and all shipping costs associated with the exchange.
Contact Us
If you have any questions regarding our Refund & Return Policy, please reach out to us at:
- Email:skillcityentrepreneur@gmail.com
- Phone / WhatsApp:+234-806-9139-435